how to pay
HOW TO PAY
Complete your order securely using direct bank transfer. Please follow the instructions below to avoid delays.
After placing your order, you will receive an order confirmation email. This confirms that your order was successfully submitted—it does not mean that payment has been received yet.
Place Your Order
Add your items to your cart and complete the checkout process using Bank Transfer as your payment method.
Once your order is placed, an order confirmation containing your order number and total amount will be sent to the email address entered at checkout.
Transfer Your Payment
Open your banking app and transfer the exact order total to the following account:
Payment reference: Enter your order number as the payment description or reference. For example: VLTD1234
Wait for Payment Confirmation
Payments are manually matched to each order using the order number entered as the payment reference.
Once your payment has been located and confirmed, a separate payment confirmation email will be sent to you. Your order will then move into processing.
Bank transfers are often received quickly, although some banks may take longer to process a first-time payment or transfer.
Order Processing and Dispatch
Orders are prepared after payment has been confirmed. Tracking information will be sent by email once your order has been dispatched.
Please check your junk or spam folder if you cannot locate your order, payment, or shipping confirmation emails.
PAYMENT DEADLINE
Payment must be received within 48 hours of placing your order. Unpaid orders may be automatically cancelled after this period.
PAYMENT QUESTIONS
I received an order confirmation email. Does this mean I have paid?
No. The first email only confirms that your order was successfully placed. You will receive a separate confirmation after your bank transfer has been received and matched to your order.
What should I enter as the payment reference?
Enter your order number exactly as shown in your confirmation email. This allows us to locate and approve your payment without unnecessary delays.
I forgot to include my order number. What should I do?
Contact our support team and provide your order number, the account name used for the transfer, the amount paid, and the approximate payment time. Missing references may delay payment confirmation.
I transferred the wrong amount. What happens now?
Contact us as soon as possible with your order number and the amount transferred. Do not send another payment unless instructed to do so.
How long does payment confirmation take?
Most payments are confirmed after the funds appear in our account and can be matched to an order. Payments made outside business hours, on weekends, or from a new bank account may take longer.
My payment has left my account but is not confirmed yet.
Some transfers may be temporarily held or delayed by the sending bank. Please allow time for the funds to arrive. Contact support with your order number and payment receipt if confirmation remains outstanding.
Before Sending Payment
Double-check the account name, BSB, account number, order total, and payment reference. VLTD SUPPLY is not responsible for payments sent to incorrectly entered bank details.