Faqs
Support
Frequently Asked Questions
Everything you need to know about ordering, shipping, product quality and our policies.
Shipping
How long does shipping take?
Orders are typically delivered within 2-3business days after dispatch. Delivery times may vary depending on your location and carrier.
When will my order be dispatched?
Orders are generally processed and dispatched within one business day after payment has been confirmed.
Will I receive tracking?
Yes. Tracking details are emailed once your order has been dispatched.
Are orders packaged discreetly?
Yes. All orders are shipped in plain, discreet packaging without identifying the contents.
Orders & Payments
What payment methods do you accept?
Available payment methods are displayed during checkout. Orders are processed once payment has been successfully confirmed.
Can I change or cancel my order?
If your order has not yet been dispatched, contact us as soon as possible. We will do our best to accommodate any requested changes.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and photographs of the package and contents. Once reviewed, we'll arrange an appropriate resolution.
Product Quality
How can I identify my product?
Every product includes a batch number for identification and traceability.
Do you provide batch information?
Supporting documentation may be available for applicable batches upon request.
Can products be independently tested?
Yes. Customers are welcome to have products independently analysed by a qualified laboratory.
How are products sourced?
We source products from established manufacturing partners and suppliers that satisfy our internal quality requirements.
Policies
What are your products intended for?
All products supplied by VLTD SUPPLY are intended strictly for in-vitro laboratory research purposes only.
Do you provide dosage or administration advice?
No. We do not provide dosage recommendations, administration guidance, or advice regarding the use of any product.
Can I return a product?
Yes. We accept returns on all orders. Simply contact our support team, and we'll assist you with the return process and arrange a refund or replacement where applicable.
Research Use Only
By accessing this website or placing an order, you confirm that you are at least 18 years of age.
All products supplied by VLTD SUPPLY are intended strictly for in-vitro laboratory research purposes only. They are not medicines, food products, dietary supplements, or products intended for human or veterinary use.
Customers are responsible for ensuring compliance with all applicable laws and regulations before purchasing. By placing an order, you acknowledge and agree to these conditions.